26,000,000+ interesting people online around the world. If you are looking for an all-in-one business messaging app, Troop Messenger can be the perfect tool for your business requirements.As mentioned above, chat support software is becoming increasingly popular, especially with younger, more tech-savvy generations.One of the best anonymous chat apps free of charge to meet people online. Here’s our 1 Instant messaging Software.Real-time and instant feedback: Unlike email support, the answers are fast, so users can quickly find what they are after. The customer won’t even notice it. Better customer service: it’s easier for your staff to “know all the answers.” They can answer multiple users at once, transfer to another team member or refer to the documentation for tricky questions. Zoom comes in free and paid tiers. Launched in 2009 as a way to send messages over a data connection rather than SMS, WhatsApp was eventually acquired by Facebook in 2014.The PROS for users and companies include:The best video chat app overall and one that is especially popular now is Zoom Meeting, which can be used on desktop and mobile alike. WhatsApp is the undisputed ruler of free mobile messaging in the West.Not for everyone: The less computer-savvy users might dislike chat support and might rather talk with a real person. This means live chats can also be a powerful tool for sales and upsells. Pro-active communication: One significant advantage is the ability to proactively contact your website users. This is useful for analytics and to monitor the quality of your agents’ responses. Great data-analyzing capacity: With live chats, it’s easier to log answers for review than with phone support. The answers are also clear, without any miscommunication due to strong accents or poor call quality.
![]() Best Chat Users Full Attention ToIdeally, you should also have regular live chat hours, so users can come back if it is their preferred method of communication.Best Live Chat Software: 20 Top Choices ComparedHere you go, this is our long list of the best options for paid (and free!) live chat software. Requires real-time attention: While you can close the live chat and get email questions instead, live chat support does need someone’s full attention to be efficient. Not always great on mobile: Mobile users’ experience might suffer sometimes, as it’s a bit tedious to write on a small smartphone display. Their history dates back to 2002 and today, 33,000 customers use their product. LiveChat – One of the BiggestIf you already have some experience with using live chat software, and are ready to take full advantage of everything it can do, our top recommendation would be LiveChat.The company with Polish roots is one of the largest live chat solutions out there. Chaport – Multichannel and MultilingualFind detailed profiles and further live chat tools below: 1. Hubspot – Highly Targeted Chats & Tight CRM Integration LiveAgent – Chat to Your Customers Face to Face Olark – Powerful Potential – at a Premium Price It’s also possible to pull in data from any CRM field to set up ‘custom variables’, which in turn can be displayed in chat windows to give your agents extra information on the visitor. For example, the Salesforce integration works both ways, meaning you can export contacts and leads to Salesforce, but also search through your Salesforce contacts/leads from within LiveChat. Next to the polished chat console, there are apps for PC/Mac as well as iOS and Android.LiveChat’s deep integrations with major CRMs are also impressive. It offers a slick interface that makes interacting with the product a breeze. It’s extremely powerful, with features that you don’t see in every live chat solution – omnichannel integration with chat tools like Facebook Messenger the ability to enhance chats with media-rich and interactive messages and a chatbot, help desk and knowledge base (available at an extra cost). Enterprise: $149 (negotiable). Includes advanced reporting, staffing predictions, automatic work scheduler, and SMS + Apple Business Chat integration. Track up to 1000 visitors. Unlimited targeted greetings + reports and unlimited chat history Includes 1 targeted greeting/automation. They make it easy to set everything up.LiveChat’s automations (‘targeted messages’) are also more advanced than other tools’, with sophisticated triggers, and the ability to send visually-appealing ‘rich messages’ (letting you add images, animations, and action buttons). GetResponse, Mailchimp) or CRM (e.g. Plus, integrations that connect the chat with your newsletter tool (e.g. However, now they switched to a price per agent model like the majority of live chat tools.What I liked: Their numerous plugins that let you easily add the chat widget to the most popular website builders (WordPress, Weebly etc.) with just a couple of clicks. They used to charge per seat and not per agent. Prices are a bit higher than most of their competitors.Recommendable for: Anyone who has the necessary budget, needs a complete and reliable live chat tool, and wants to take advantage of LiveChat’s plentiful features (help desk, apps etc.).> Try it for free (14-day trial with 30% off)2. There is a lot to unpack and explore, which in itself is not a bad thing – it would just be great if there was a bit more guided support in doing so. And their Help Center is also excellent.Where they should improve: As a tool, it can be quite overwhelming due to the sheer amount of features, and the busy dashboard view/menu. The general look and feel of LiveChat is a big positive. There’s even a tentative foray into AI chatbots using natural language processing.Interestingly, there is also an inbuilt email marketing tool, complete with templates, a visual editor, and automations. Amazingly, you can use chatbots on the free plan (with a limit of 100 unique visitors per month). These are advanced automations that can be customized through a visual workflow, and let you play with different combinations of triggers, conditions and actions – similar to some of the more advanced newsletter tools we’ve looked at. In fact, their free plan includes up to three agents and unlimited chatsWhat really sets them apart from their competitors, however, is their chatbots feature, which is seamlessly integrated within the tool. They are relatively young but have nevertheless put together a really attractive bundle. Best app for video chat macThey have mobile apps for iOS and Android. Chatbots: $39 per month (automatic triggers for an unlimited number of visitors)You can also remove Tidio branding for an extra $20/month (which is a little steep, if you ask me!)What I liked: The chat button and widget look fresh and modern. Mailing: $25 per month (send up to 40,000 emails to your visitors per month) Communicator: $15 per month (includes live visitors list, viewed pages etc.) Includes chatbots for up to 100 visitors/month and 500 emails/month) Forever Free: $0 (for 3 users. Finally, it’s also a bit light in reporting and monitoring features.Recommendable for: Any small business that wants a powerful free plan, wants to make use of chatbots/advanced automations, and/or needs to support multiple languages.Tip: Receive an exclusive 20% lifetime (!) discount when signing up for Tidio via this special link (you need to have a free account and be logged in to redeem it).Chat console: this is your control center. Sadly, there doesn’t seem to be an easy way to access their help center – you need to get to it in a roundabout way via the chat button, which isn’t available on every page. Not necessarily something to improve, but be prepared to roll up your sleeves – getting your head around the automations/chatbots will take a bit of work. It’s also handy that you can send automated emails to your visitors.Where they should improve: The integration options are quite limited – at the moment, you can only connect directly to Facebook Messenger and email, plus a handful of other CRM and marketing automation tools (although its Zapier integration gives you more options). You can use them to trigger abandoned cart campaigns, answer frequently-asked questions, and more. And their workflow-based automations (chatbots) are astoundingly advanced, if not slightly overwhelming. This can be a great help, but can also frustrate some users who feel bothered by your messages. Some chat support tools also let you go through an already existing instant messaging service like Slack.Proactive chats: the ability to monitor live users on your website and contact them before they touch the live chat window. Usually this will be provided via a desktop or web client.
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